Frequently asked questions

All orders are shipped within 3-5 business days of payment (1-2 weeks during sales). No address changes will be accepted after 24 hours of placing orders. Please ensure your ship to address is correct when checking out. We are currently shipping within the U.S. Only.

All PK packages are shipped with USPS. USPS requires 15 days from shipment before a claim can be file for a lost package. PlannerKate will not re-ship or refund for any packages prior to the 15 days USPS requirement.

Please double check your SHIPPING ADDRESS when checking out. PlannerKate is not responsible for additional shipping charges for packages that are returned to us due to incorrect shipping names or addresses. PlannerKate is not responsible if a forwarding address is not honored, but is returned to us instead. The Estimated Delivery date on your tracking is an estimate, not a guaranteed date. Please be patient with the tracking as it can be slow to update online sometimes.

PlannerKate is currently only shipping within the United States.