Frequently Asked Questions
Payment Methods
What payment methods are accepted?
Returns & Exchanges
What is the policy regarding returns and exchanges?
PlannerKate does not accept returns and exchanges. Please contact us at info@plannerkate.com for any issues regarding orders.
Return & Exchange Details:
PlannerKate does not accept order cancellations. If something needs changed on your order once placed, please contact us at info@plannerkate.com Ability to make changes is not guaranteed and will be determined on a case by case basis.
PlannerKate does not accept order combination requests. Please ensure your order is complete before submitting. We are not able to combine and refund shipping on multiple orders.
Due to the nature of the items sold there will be no refunds or returns. If you are dissatisfied with your order or a specific item in your order please contact me to discuss! These situations are treated on a case-by-case bases, but are always resolvable.
Shipping
Shipping Details:
No address changes will be accepted after 24 hours of placing orders. Please ensure your ship to address is correct when checking out.
US Shipping & Handling
Please double check your SHIPPING ADDRESS when checking out. PlannerKate is not responsible for additional shipping charges for packages that are returned to us due to incorrect shipping names or addresses. PlannerKate is not responsible if a forwarding address is not honored, but is returned to us instead.
International Shipping & Handling
All International orders are shipped as flat rate packages with tracking & customs form completion.
Canada & Mexico $9.95
Everywhere Else $13.95
CUSTOMS, DUTIES, & TAXES
The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.
COVID-19 Shipping Details:
We are seeing a lot of delays in the USPS shipping time due to COVID19. If you have not received a delivery within the US and its been longer than 4 weeks, please contact us. Most are arriving within 2-3 weeks. We will be happy to issue a refund after 30 days. International orders delayed even longer. We've seen orders take 2-3 month to arrive. Unfortunately at this time we are not offering refund for international orders that are delayed.
Additional Policies
Additional Policies:
No address changes will be accepted after 24 hours of placing orders. Please ensure your ship to address is correct when checking out.
Each item is handmade and since colors are often hard to match by a computer monitor, your colors may vary slightly from what you see in the screen.
Current Turnaround
When will my order ship?
Current Turnaround: 5-7 Business Days
FAQ
Can I add to my order?
Unfortunately we do not have the ability to add to existing orders once placed.
Can I make changes to or cancel my order?
We try to make accomodations whenever possible to make changes or cancel orders but we also process orders very quickly in order to keep our shipping time low.
Does PK accept custom orders?
Unfortuatnely we are a ready to ship shop and do not accept custom requests outside of what is already offered in the shop currently.
Can I combine a coupon & rewards points on one transaction?
Our website only allows for one code per transaction.
Can I combine two seperate orders for shipping?
Due to our order volume and timing of ordering processing, we do not allow for the combination of separate orders.
There was a mistake or something was missing from my order, what can be done?
If there are any issues with an order, we must be contacted within 30 days of shipment in order to honor any mistakes or concerns. Unfortunately once the 30 day window passes we will no longer honor any replacement requests.
Can I still get items that have been disconitnued or retired from the shop?
We are always open to doing reprints of retired sheets. Just send us a quick message to get a custom link set up. Reprints are available for any full sheets in the shop that were retired. Add on sized sheets from retired kits and mini kits are not available.