Question 1

How do I view or redeem my rewards?

Accepted Answer

PK Points rewards can be viewed with the rewards icon in the top right corner of the website or within your account.

Points can be redeemed at checkout for coupon discounts on orders.

Rewards and other coupons cannot be combined in a single transaction.

PK Rewards expire after 1 year.

Question 2

Can I use coupons on a custom order?

Accepted Answer

Unfortunately coupons are not applicable to custom items on the PK site.

Question 3

Can I add to my order?

Accepted Answer

We are able to add items to order and issue an invoice, but the timeframe to do so is short.  We process orders to our fulfillment team daily, so any additions typically need to be made the same day before that process runs.

Question 4

Can I make changes to or cancel my order?

Accepted Answer

We try to make accomodations whenever possible to make changes or cancel orders but we also process orders very quickly in order to keep our shipping time low. 
 
Once orders are processed and with our fulfillment team, changes or cancellations are no longer accepted.  This typically occurs the day after an order is placed.

Question 5

Does PK accept custom orders?

Accepted Answer

Unfortunately we are a ready to ship shop and do not accept custom requests outside of what is already offered in the shop currently. 
 
We offer color change add ons and various custom scripts.  
 
Color Changes:

Custom Scripts:

Question 6

Can I combine a coupon & rewards points on one transaction?

Accepted Answer

Our website only allows for one code per transaction.

Question 7

Can I combine two separate orders for shipping?

Accepted Answer

Due to our order volume and timing of ordering processing, we do not allow for the combination of separate orders.

Question 8

Do you offer Local Pickup?

Accepted Answer

We do offer local pick at our warehouse.  If you would like to do this, please put "local pickup" in the notes of your order.  We will refund for the shipping charge and you we be contacted by email when the order is ready for pickup.  Orders must be picked up on weekdays between 8am-4pm est.

Question 9

Is there a limit to how many items can be purchased in one transaction?

Accepted Answer

Yes, our current bandwidth limit is 300 items.  If you have more that 300 items please split your order into multiple transactions.  You will not be able to complete the payment process if you have over 300 items in a single transaction.

Question 10

There was a mistake or something was missing from my order, what can be done?"

Accepted Answer

If there are any issues with an order, we must be contacted within 30 days of shipment in order to honor any mistakes or concerns. Unfortunately once the 30 day window passes we will no longer honor any replacement requests.

Question 11

Can I still get items that have been discontinued or retired from the shop?

Accepted Answer

We are always open to doing reprints of retired sheets.  Just send us a quick message to get a custom link set up.  Reprints are available for any full sheets in the shop that were retired.  Add on sized sheets from retired kits and mini kits are not available.

Frequently asked questions